Infrastructure Development for e-system

New technologies are coming together to help you construct a smarter, more flexible environment thus to address the complexity of today’s requirements IT needs fresh approach to infrastructure. Further more information technology and information systems are key to ensure that company continue to meet business needs in cost effectively and also more changes happens in business than IT or the business can anticipate and changes to IT services or the supporting infrastructure must be closely managed in order to avoid disruption therefore the IT infrastructure have to be consider the most important area of management involvement with IS/IT.

Infrastructure basically refers everything that supports the flow and processing of information that means interconnecting equipment, systems, hardware, software and other devices such as transmission media, including telephone lines, cable television lines, satellite and antenna. (Stationery Office , 2002, p. 1) has shown that good planning, administration, and control are key to ensure that Information services are built and that they continue to meet business needs in a cost-effective manner. According to the Ross and Weill ( 2006) foundation for execution is the IT infrastructure and digitized business process automating a company’s core capabilities (p. 4). Further more IT infrastructure is the key to integrating the people, processes, technology and information necessary to achieve business goals and also it is serves as the foundation upon which mission/programme/project-specific systems and capabilities are built. That is how IT infrastructure plays vital role in IT/IT.

Ferguson & Charrington (2004) have suggested organization want an infrastructure that can desire to display characteristics that are difficult to achieve simultaneous trough traditional IT architecture. Ferguson & Charrington also describe those characteristic as dependable, manageable, adaptable and affordable. Stationery Office (2002) has suggested existing infrastructure able to provide demanding new services according to changing business requirements (p. 2). The distributed , complex and powerful IT infrastructure is placing more stringent demands upon IT management and its process and tools, and hence a demand for more investment. The effective IT infrastructure management has benefits for both the business and IT. Benefits to the business are increased service availability and quality to users, better match capacity to users’ requirements, less adverse impact of changes on the quality of IT, more efficient handling problems, lower costs of IT service provision, reduce risk failure and minimising the effect of such failure. Benefits to IT services are managing changes to IT infrastructure, managing problem, anticipating problems, increased productivity of IT personnel, reduce risk and identify new which could reduce cost

Johnson, Hately and Miller (2007) has suggested to support new business processes and to address the challenges of cost, complexity, and compliance with government regulation , many IT organizations are implementing comprehensive approach to management-information technology service and this approach focus on aligning IT services with business objective strive to optimize the performance of the entire business organization. Most widely accepted approach to IT service management in the world is Information Technology Infrastructure Libratory (ITIL). IT is a cohesive best practice framework that describes the organisation of IT resources to deliver business value, and document processes, function and roles in IT service Management. ITIL version 3 has nine core modules such as service delivery, Service support, Service management, ICT infrastructure management, Security management, The business perspective, Application management, The application management, planning to implement service management and Security management.

The infrastructure manager’s role is not only for technological objects but also to plan, organize and manage staff and overall operation to ensure the stable operation of  the organization’s IT infrastructure. The responsibility of this role includes developing, maintaining, supporting, and optimizing, key functional areas, specially network infrastructure , server infrastructure, data communication and telecommunication systems further more resolve hardware and software problems in a timely and  accurate fashion. The successful infrastructure manger requires extensive knowledge of wide area and local area network, telecommunication, server administration messaging system, data centre operation, database administration, storage management, disaster recovery, IT security, IT infrastructure strategic planning and development and ITIL framework. Desired skills are Project management skills, team working skills, policy development skills, Excellent professional writing skills. 

 When selecting staff for knowledge management systems is very complicates because most of the issues concerning the success, implementation and effective knowledge management systems are people issues. The person in charge of the knowledge management system must be able to do the followings: set strategic priorities for knowledge management, establish knowledge repository of best practices, gain commitment from senior executives to support a learning environment, teach information seekers how to ask better and smarter questions, establish a process of managing intellectual assets, obtain customer satisfaction, globalize knowledge management. Steinberg( 2002) has mention that too much information is one of the reason to failure of knowledge system because it is not easy to search. Doesouza (2003) has suggested that inability to capture and categorized knowledge as well as from over management of the process also reason to failure.