Infrastructure Development for e-system

Knowledge management is more a methodology applied to business practices than a technology product and also information technology enables knowledge management by providing the enterprise architecture thus information technology is vital to success of every knowledge management system hence knowledge management is inevitable area of managing IS/IT.

Knowledge management enables effective and efficient problem solving, dynamic learning, strategic planning and decision making. Turban (2008) has describe knowledge management is a process that helps organizations identify,  select, organize, disseminate and transfer important information and expertise that are part of the organization’s memory and that typically reside within the organization and unstructured manner (p. 390). In other words knowledge management is a range of practice that organizations are using to identify, create, present, distribute and enable adoption of insights and experiences. Objective of knowledge management to organizations are improved performance, competitive advantage, innovation and continuous improvement. (Bennet & Bennet, 2003) has describe the goal of knowledge management for an organization as to be aware of individual and collective knowledge collective knowledge.

Good knowledge management system never finish that is knowledge is dynamically refined over time therefore knowledge management system follow cycle steps. Six step of knowledge management cycle are create knowledge, capture knowledge, refine knowledge, store knowledge, manage knowledge and disseminate knowledge. Approaches to knowledge management systems can be categorized in to three ways those are the process, the practice and the best practices approach. There are three sets of technologies that used to develop knowledge management systems and those are communication, collaboration and storage and retrieval. The main managerial issues that knowledge management systems are facing is store tacit knowledge and measure the  benefits.